Privacy Policy

Harding Valeting (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or visit our website.

Harding Valeting is the data controller for the personal information described in this policy.

We may collect and process the following information:

• Name
• Contact details (phone number, email address)
• Vehicle details and vehicle category
• Address or postcode
• Any information provided through contact forms, messages, or bookings

We use your information to:

• Provide and carry out our services
• Respond to enquiries and bookings
• Communicate with you regarding your appointment
• Send important service updates
• Improve our services and customer experience

Lawful bases for processing

We rely on the following lawful bases under UK GDPR depending on how and why your information is being used:

• Contract — to respond to quote requests, take bookings, provide our services, manage appointments and communicate with you about your booking.
• Consent — where you choose to receive optional marketing or VIP updates and where you consent to non-essential analytics cookies. You can withdraw your consent at any time.
• Legitimate interests — where necessary to operate, secure and improve our website and services, manage general enquiries and protect our business, provided those interests do not override your rights and freedoms.
• Legal obligation — where information must be retained or disclosed to meet tax, accounting or other legal requirements.

By using our services, you may be contacted via:

• Phone
• SMS / WhatsApp
• Email

Customers may choose to join a customer communication group used for service updates, special offers and availability updates. Participation is optional, and customers can leave at any time.

Where a WhatsApp group or similar group feature is used, your phone number may be visible to other members depending on the platform's settings. Participation remains optional and you can leave at any time.

This group will not be used for spam.

When you use our website or contact us online, some personal data may be processed by trusted providers acting on our behalf. These providers only process information as needed to deliver the relevant service:

• Formspree (contact-form provider) — when you submit the website enquiry form, the details you enter (such as name, phone, email, vehicle information and message) are transmitted securely to Formspree so we can receive and respond to your enquiry. Formspree processes this data on our behalf for that purpose.
• Google Analytics — if you consent to analytics cookies, Google Analytics may process usage information (such as pages visited, approximate location derived from IP, device and browser type) to help us understand how the website is used and improve it. Analytics tools only load after you give consent through Cookie Preferences.
• Website hosting and technical providers — our website is hosted and delivered by technical providers (including hosting and related infrastructure). They may process technical data such as IP addresses, server logs and security-related information in order to operate, secure and maintain the website.
• WhatsApp — if you choose to contact us through WhatsApp, the information you send (including your phone number and message content) is processed by Meta/WhatsApp under their terms and privacy policy, and by us so we can respond to your enquiry and arrange services.

We do not sell your personal information. Providers process data only as needed to support Harding Valeting and in line with applicable data-protection law.

International data transfers

Some of the third-party providers named above may process personal data outside the UK. Where a restricted international transfer takes place, we rely on an applicable UK adequacy regulation, appropriate contractual safeguards or another lawful transfer mechanism under UK data protection law. You can contact us using the details below if you would like further information about the safeguards relevant to your personal data.

We do not sell, rent, or trade your personal information.

Your data will only be shared if required:

• To deliver our services (including with the providers described above)
• To comply with legal obligations

We take reasonable steps to ensure your data is secure.

Your information is stored securely and retained only for as long as necessary for the purpose for which it was collected. Booking, enquiry and service records are retained only for as long as needed to manage the customer relationship and meet accounting, tax, legal or dispute-resolution requirements. Marketing or VIP communication details are retained until you opt out or withdraw consent. Analytics information is retained in accordance with our configured analytics retention settings. We review retention periodically and securely delete or anonymise information when it is no longer required.

Under UK GDPR, depending on the circumstances and the lawful basis being relied upon, you may have the right to:

• Access your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to processing
• Request data portability where applicable
• Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details below.

If you are unhappy with how we have handled your personal information, you also have the right to make a complaint to the Information Commissioner's Office (ICO). We would appreciate the opportunity to resolve your concern first, but you can contact the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113
ico.org.uk

Our website may use essential cookies where required for the site to function, and non-essential cookies (including Google Analytics) only in accordance with the choices you make through our Cookie Preferences controls. See our Cookie Policy for more detail.

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content.

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Harding Valeting
Doncaster, South Yorkshire
07955 596 427
enquiries@hardingvaleting.com
www.hardingvaleting.com